The Hollywood Group recognizes that customer satisfaction is essential to our success and is our top priority. We are firmly committed to meeting applicable requirements and continuously improving our quality management system to ensure consistent excellence in all our processes. We strive to understand, meet and exceed our customers’ expectations. To achieve this, we will set measurable customer satisfaction targets and integrate them into our processes. We will ensure open and transparent communication with our customers, anticipating and responding promptly to their needs, and will regularly assess customer satisfaction through feedback, surveys and other appropriate mechanisms. Continuous improvement is at the heart of our corporate culture. To ensure constant progress, we are committed to actively involving management and staff in understanding and achieving our quality objectives. We will apply and practice quality objectives in all aspects of our business. We will promote an environment conducive to innovation and the constant identification of new opportunities for improvement, and we will integrate continuous improvement practices into our operational and administrative processes. Quality commitments are supported at all levels of management. These commitments guide our management decisions and are reflected in our policies and procedures. Management is committed to providing the necessary resources for the successful implementation of our quality management system. By adopting these principles, we maintain our commitment to excellence, promote continuous innovation and ensure the lasting satisfaction of our customers and partners.