Privacy Policy
We protect your privacy
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Personal Information Management and Protection Policy
This privacy policy outlines HOLLYWOOD GROUP’s commitment to protecting the privacy and personal information of its users, in accordance with the requirements of the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as well as all other applicable laws and regulations. We offer a range of professional services meeting the specific maintenance, management and cleaning needs of the industrial, commercial and institutional sectors. Although our clientele is mainly made up of businesses, we occasionally offer our services to individuals. In these cases, we collect, use and disclose personal information for the purpose of providing our services, including to:
Registration and management of our training courses
Respond to service request needs
Browsing and use of forms on our website
The purpose of this Privacy Policy is to explain how we collect, use, disclose and protect your personal information when you visit our website or interact with our professional services. By agreeing to provide your personal information (via our website, by email or by phone), you consent to it being processed in accordance with this policy. You also authorize HOLLYWOOD GROUP, as well as its partners and service providers, to process your personal information for the purposes described below.
We may collect various personal information when you request a quote, register for our training courses, fill out an online form on our website or visit our facilities. The information we collect may include, but is not limited to:
- Identity information, such as your first and last name
- Contact information, such as your email address, postal address and phone number
- Billing information, such as your billing address, banking information
- Browsing information on our website, including your IP address, data about your computer or mobile device, and your interaction with our site, such as pages viewed and actions taken
- Video recordings of your presence in the exterior areas and common areas of our premises
With your consent, we may use your personal information for the following purposes:
- Ensure the provision and payment of our maintenance, cleaning and training services
- Fulfill our contractual obligations towards you
- Respond to inquiries from online forms
- Facilitate browsing on our website and guarantee the relevance and effectiveness of its content for you
HOLLYWOOD GROUP will under no circumstances use your personal information for purposes not previously specified, nor will it disclose it without your consent, unless this is authorized by law or required by applicable legislation.
Personal information is primarily stored in Canada and the United States, depending on the location of the third-party providers chosen in accordance with this Policy. It may be subject to local laws in the countries or territories where it is collected, used, disclosed or stored. Government and law enforcement authorities in those countries or territories may have access to it. We retain personal information only for as long as necessary for the purposes set out in this Policy and to comply with our legal and regulatory obligations. If you would like details on how long we retain your personal information, please contact us using the details provided in the « Contact » section.
We have implemented measures to ensure that only employees with a legitimate need, within the framework of their professional responsibilities and subject to confidentiality obligations, can access your personal information. We may also share your personal information with our service providers and partners for various reasons, including:
- Management of our operational software
- Hosting, maintenance and backup services for our data
- Online payment processing
- Compliance with legal or regulatory obligations
These third parties may have access to or process your personal information as part of the services they provide to us. We ensure that only the information necessary to carry out their tasks is communicated to them. Additionally, our contractual agreements with these providers require them to protect the confidentiality of your data.
Strictly necessary cookies
Necessary cookies are essential for the basic functions of the website, and the site will not function as intended without them. These cookies do not store any personally identifiable data.
| Cookies | Description |
|---|---|
| cookieyes-consent | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about site visitors. |
| _GRECAPTCHA | Google’s Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks. |
| rc::a | These cookies are set by the Google reCAPTCHA service to identify robots in order to protect the website against malicious spam attacks. |
| rc::f | These cookies are set by the Google reCAPTCHA service to identify robots in order to protect the website against malicious spam attacks. |
| rc::c | These cookies are set by the Google reCAPTCHA service to identify robots in order to protect the website against malicious spam attacks. |
| rc::b | These cookies are set by the Google reCAPTCHA service to identify robots in order to protect the website against malicious spam attacks. |
| __stripe_mid | Stripe uses this cookie to process payments. |
| __stripe_sid | Stripe uses this cookie to process payments. |
| m | Stripe uses this cookie to process payments. |
Functional cookies
Functional cookies enable the execution of certain features, such as sharing website content on social media platforms, collecting feedback, and other third-party functionalities.
| Cookies | Description |
|---|---|
| wp-wpml_current_language | The WordPress Multilingual plugin sets this cookie to store the current language/language settings. |
Analytical cookies
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information about the number of visitors, bounce rate, traffic source, etc.
| Cookies | Description |
|---|---|
| _gcl_au | Google Tag Manager places the cookie to test the advertising effectiveness of websites using their services. |
| _fbp | Facebook sets this cookie to display ads when you are on Facebook or a digital platform powered by Facebook advertising after visiting the website. |
| _ga | Google Analytics uses this cookie to calculate visitor, session and campaign data and track site usage for the site analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _ga_* | Google Analytics sets this cookie to store and count page views. |
| sbjs_migrations | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
| sbjs_current_add | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
| sbjs_first_add | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
| sbjs_current | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
| sbjs_first | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
| sbjs_udata | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
| sbjs_session | Sourcebuster sets this cookie to identify the source of a visit and store information about user actions in cookies. This analytical and behavioral cookie is used to improve the visitor experience on the website. |
Advertising cookies
Advertising cookies are used to deliver personalized ads to visitors based on the pages they have previously visited and to analyze the effectiveness of the advertising campaign.
| Cookies | Description |
|---|---|
| test_cookie | doubleclick.net sets this cookie to determine whether the user’s browser accepts cookies. |
| IDE | Google DoubleClick IDE cookies store information about how the user uses the website in order to show them relevant ads based on their profile. |
| fr | Facebook sets this cookie to show relevant advertisements by tracking user behavior across the web, on sites with the Facebook pixel or the Facebook social plugin. |
We adhere to generally accepted industry standards to protect the information submitted to us, both during transmission and when received. We maintain the following protective measures:
- Physical security measures: surveillance camera, access card to the premises, locking of filing cabinets, any other security measures required to limit access only to authorized persons.
- Technological security measure: Password, data encryption, access management system, monitoring and control to detect suspicious activities, any other security measures required to prevent access.
- Administrative security measures: access to your information limited to personnel authorized within the framework of their function, code of ethics and conduct, internal governance policy and practice and continuing training in the protection of personal information.
These appropriate measures are in place to prevent any accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access, misuse or any other unlawful form of processing of personal information in our possession. However, it is important to note that no security measures can guarantee absolute 100% protection of data transmitted over the Internet or stored electronically. Therefore, there is always a certain level of risk, and you accept these risks by using our services. If you believe that your personal information has been compromised, please contact us immediately using the contact details provided in the « Contact » section.
You have a number of rights with respect to your personal information. In accordance with applicable data protection laws, an individual has the following rights:
- Access/Portability: the right to know if we are processing your information and, if so, to request access to the same personal information.
- Accuracy: reasonable measures are taken to ensure that the personal information in our possession is accurate, complete and up to date
- Rectification: the right to request correction of any incomplete or inaccurate personal information we hold
- Consent: the right to withdraw your consent to the communication or use of personal information collected
- Erasure: the right to request that we erase, destroy, anonymize, de-index or remove personal information in certain circumstances.
Last updated: June 11, 2024 We reserve the right to update this privacy policy periodically to reflect changes in our data collection and use practices, and to ensure our compliance with applicable laws. We therefore recommend that you consult this policy regularly to stay informed of our current practices.
If you have any questions or concerns about our Privacy Policy or our data collection and use practices, please contact us at the following email address: [email protected]
